Frequently Asked Questions
Which package did I sign up for?
No problem, simply sign in with your email address and password, hover the cursor over your name (upper right), and select My Account. Under Subscriptions you will see your membership details.
Can I switch membership types?
You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments.
What wines will be in my shipment?
The wines are determined just prior to each shipment – and will be a surprise until you receive them!
Can I choose the wines for my shipment?
The wines are chosen by our Winemaker, Garron Elmes, just prior to each shipment. We uphold our promise to send you the best and most exclusive wines we have to offer.
When will the next package be shipped?
All shipping will commence on the 1st of the next month. This means shipping will begin on June 1st and November 1st. Prior to shipping, we will send an email letting you know of the upcoming shipment and the cost.
When will I be charged for my next shipment?
We begin charging credit cards on the 15th of the month prior (May 15th and October 15th). Therefore the cut-off date for changes and updates is the 14th of the month.
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for the current shipment.
Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account, selecting Addresses and editing the shipping address.
Can I add more wine to my package?
Absolutely, anytime. Members will receive emails prior to shipments with an option to order additional wine to be included with the Tempest Club shipment. Or simply email our team at firstname.lastname@example.org.
What additional wines are available to me?
As a Wine Club member you have access to more wines than anyone else. Email email@example.com for a current list of everything available.
Can the courier leave my wine on my porch?
No. At no time can your wine be left unattended and unsigned for by someone over the age of majority.
I forgot my member number… How do I find it?
Log in to your account and view it under My Account. It appears in the right hand sidebar.